Contact SOLIDWORKS Technical Support Team

TriMech’s Enterprise Solutions Team brings together experts from Adaptive, Forward Vision, Design Rule, Desktop Engineering, and Majenta Solutions Dassault Systèmes Division to form an elite solutions team.

The team's core function is to use their wealth of experience to deliver enterprise solutions from the Dassault Systèmes portfolio of products and solutions, including CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.

Explore the TriMech Enterpise site to find the full portfolio and more information on our offerings.

Online Ticketing Portal

Raise, respond, and review your technical support tickets with ease through our Online Ticketing Portal. Simply log in with your Solid Solutions credentials to be able to submit your support queries directly to our technical team.

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Call Us

Our support engineers are available by phone between 8am - 5:30pm, Mon to Fri. We don't have an automated call routing or support ticket system. You get straight through to a SOLIDWORKS Customer Support Engineer.

01 297 4440

Email Us

During office hours we aim to answer your email within 2 hours. If your support call is urgent please call the customer support helpline on 01 297 4440.

support@solidsolutions.ie

Access to self support facilities 24/7

Access the global SOLIDWORKS Knowledge Base 24hrs a day 7 days a week. The Knowledge Base (which is also used by our technical team) allows you to conveniently troubleshoot issues outside office hours (8am - 5:30pm, Mon to Fri).

View Knowledge Base

A team you can rely on

Delivering great service to our customers is our highest priority, and we’re proud to have earned the trust of our user base.

We have a trusted, proven and certified support mechanism. Every day we have a team of our software support engineers manning our front line support desk, to ensure your support call gets answered without delay.

We use Feefo (the global feedback engine) to gather certified genuine reviews from our customers and use them to improve our offerings.

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