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With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
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Review Details
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She was great
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Frank was brilliant. His product knowledge and customer service was exceedingly good. Thanks again!
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rapid and effective intervention , Thank you Caitlin
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He is good at what he does.
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Friendly and helpful support engineer, would definitely recommend, sorted out my problem.
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Didn't solve the problem and didn't know what specific SW licenses we have.
Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by your recent support experience and will contact you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager
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Very helpful
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Not only was the service quick, but the communication was also excellent, and the results were exactly what I needed — if not better. It's rare to find such a responsive
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The support engineer who handled my case was brilliant. With very little input they narrowed down onto exactly what I needed and delivered a solution within mere minutes with ample details so I could wrap up my incident right away. I am very thankful for the patient and detailed assistance!
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Support engineers are always on the ball . They know what they are doing and always sort out any problems quickly & efficiently .
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As always, very helpful.
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Support engineer was polite and quickly resolved the issue.
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Both support engineers performed well and worked through the issues quickly. (My apologies for missing your first call).
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Jess C.
Fast, professional and understanding.
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A prompt response. Helpful advice.
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Quick reply, Great at explaining. Remote log on feature is super
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Very quick response and follow up. The problem was resolved quickly.
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Great help always.
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Friendly, knowledgeable and helpful to resolve issue
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friendly, helpful and competent
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Patient & a superb listener. Quick and accurate understanding of the facts. First class social skills. A highly employable person. Problem solving skills, particularly at this level and in a technical field are extraordinarily rare, and credit to Solid Solutions for finding & deploying such first class people.

 Solid Solutions | Trimech Group

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