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With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
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SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
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friendly, helpful and competent
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Patient & a superb listener. Quick and accurate understanding of the facts. First class social skills. A highly employable person. Problem solving skills, particularly at this level and in a technical field are extraordinarily rare, and credit to Solid Solutions for finding & deploying such first class people.
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very helpful
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Prompt response with a working solution, most appreciated.
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He was very good. He took time to understand the problem I was having and made sure I fully understood the cause and how to rectify it. He could not have been better. A definite 5* rating.
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Helpful and friendly, even though the issue was my own fault. Knew exactly how to fix it !!!
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helpful and knowledgeable
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Our support engineer was friendly, efficient and very helpful and very knowledgeable when dealing with our issue
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Extremely professional and helpful
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Dipesh - excellent, efficient and courteous. Kept me updated
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Quick acting and got me the solution I needed.
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Good rapid response and advise.
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very good
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Very polite and listened to my questions before answering them
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Engineer explained very well and provided Screen Captures of the steps.
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Efficient
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Support Engineer I have had help from before. Always knowledgeable and a pleasure to work with.
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My case was handled by a Connor Bracegirdle, very knowledgeable and a great help, we worked through all the problems I had and if I needed to send them some data I was getting a reply within 24 hours with a fix.
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Fast and effective response.
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Craig and Eoghan, in particular, were extremely helpful. They clearly are prepared and ready to help in every situation.
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Noah was excellent
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Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by your recent support experience and will contact you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager

 Solid Solutions | Trimech Group

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