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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Teija
Jordan
Stephano

All been excellent
Support
Positive, made a point of helping us when it worked for us
Support
Prompt, polite, easily understood and quickly resolved problem.
Support
The support engineer had good product knowledge and depth
Support
Support
Support
Support
Support
Support
Support
ery Helpful service :)
Support
Quick and successful response
Support
He was very supportive. Answered all the questions without a doubt. Helped to resolve the issue very quickly.
Support
Paul V was very help and calm and easy to talk to.
Support
Support
Very friendly and helpful
Support
He was Excellent, thank you. :)
Support
Support
Support
Very patient and a methodical approach in finding a solution to the bug in the software.
Support
Support
Very helpful, knows his SW really well.
Support
Not very helpful, a far cry from support I have received before from Solid Solutions and I am concerned that their acquisition by Trimech has effected the quality of their support going forwards.
Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you were not satisfied by the responses to your query on this occasion. We will contact you directly to find out more.
Fin
Support Team Development Manager
Support
Very Pleased to be able to work with real folk at Solid Solutions, as the Dassault-3DS online system used by the software creator (Solidworks) is the worlds worst!
Support
Support
Support
Support
Support
Martin was excellent.
Support
Once again excellent
Support
Support
Support
Very knowledgeable and with good sense to find work around bugs of the software
Support
Support
Emily Quinn and Charlotte Brenninkmeijer were both extremely helpful and professional throughout the process. They arranged for SOLIDWORKS to be sent out on a USB when our colleagues were unable to download it over the internet. Communication was clear, and everything was handled quickly and efficiently. A great level of support overall.
Support
Support
Feedback Response: Hi, thank you for taking the time to provide feedback here. I can see that your query appeared to have been resolved promptly so will contact you directly via email to find out more.
Many thanks
Ed Mellin
Customer Support Manager
Support
Support
Great, solved issues quickly
Support
Support
Support
All the support engineers are brilliant. Never had an issue with The Swood Team. Very knowledgeable and cheery. It's a pleasure to speak to them.
Support
Fast and efficient response.
Support
Support
greay guy, went above and beyond for us.
Support
Support
provided concise and accurate solution to the problem reported
Support
Support
The support engineer provided a clear and direct explanation regarding the limitations of balloon formatting within SOLIDWORKS. Overall, the support engineer handled the query well, providing an honest and technically accurate explanation. However, the underlying software limitation remains a challenge for streamlining detailed assembly documentation.

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