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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Support
Tom is really good, very very skillful and solve my problem efficiently in a blink of an eye.
Support
Absolutely superb
Support
The trainer for my course was very knowledgeable and kept a good pace. I didnt feel rushed or bored at at point.
Support
I have interacted with two engineers, both very kind and willing to help offered me support I was looking for and last but not least, we have sorted the issue. Wish all customer service looks like that!
Support
Support
Support
The help provided was excellent
Support
Very good
Support
Very fast response and a fix for our licensing issue. Thank you!
Support
.
Support
Great Communicator
Support
Friendly and fast solving our issues.
Support
Support
Amazing, easy to understand and really helpful
Support
Martin was very helpful with my request, answered everything I asked from him.
Support
Support
Helpful, professional and nice. Worked well to explain things well and was very understanding.
Support
The 1st responder was quite condescending in her response, assuming i had very little experience in working within solidworks data management. It was also implied that she hadnt read my entire problem statement, as i spenfically mentioned the need for admin permissions in order to perform what i needed to.
However, the follow up support engineer was much better, clearly understood our setup, and following his advice i was able to do exactly what i needed to.
Support
The 1st responder was quite condescending in her response, assuming i had very little experience in working within solidworks data management. It was also implied that she hadnt read my entire problem statement, as i spenfically mentioned the need for admin permissions in order to perform what i needed to.
However, the follow up support engineer was much better, clearly understood our setup, and following his advice i was able to do exactly what i needed to.
Support
Support
Support
Support
Support engineer was well informed and helpful
Support
Caitlin was incredibly knowledgeable regarding the issue I had, resulting in a quick resolution.
Support
Excellent, please see earlier page and screenshot.
Support
Thorough, friendly and tried every possible solution until the issue was resolved.
Support
Very informative and knowledgeable. They can always come up with a solution.
Support
Support
Very good and thorough, explained the whole issue very clearly.
Support
Helpful and speedy response
Support
Support
Support
She was great
Support
Frank was brilliant. His product knowledge and customer service was exceedingly good. Thanks again!
Support
Support
Support
Support
rapid and effective intervention , Thank you Caitlin
Support
He is good at what he does.
Support
Friendly and helpful support engineer, would definitely recommend, sorted out my problem.
Support
Didn't solve the problem and didn't know what specific SW licenses we have.
Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by your recent support experience and will contact you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager
Support
Support
Support
Support
Support
Support
Very helpful
Support

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