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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
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As first response.
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Always great dealing with Jason
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Briliant service from Rocco
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Very good and extremely supportive and patience.
knowledge of a work around of the issue was great.
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Answered my questions, gave me options and helped me understand how and why
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all explained step by step.
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Over the past few days I’ve had a few different ones. Each one as dedicated as the last, could not of asked for better help and support through my tasks, each hasn’t just helped the problem but shown how to prevent it next time, amazing patience and teaching from the staff 10/10.
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Very knowledgable and helpful.
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Great Support, very efficient, solved my issue straight away.
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The Engineer was persistent in trying to find the solution however was beaten i need to do a re-install as last option
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Very helpful and knowledgeable
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Problem resolved
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INCLUDED A VIDEO CLIP WHICH ADE EXPLANTION EVEN EASIER
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Very helpful and approachable
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Knowledgeable, accurate, helpful
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Perfect support!
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The suppor engineer provided the data asked plus additional advice on the best way to deal with the issue.
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courteous and knowledgable
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support engineer was prompt and courteous in reply, with exact information required.
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Mark helped me greatly in solving the issue and is extremely knowledgeable on SolidWorks in general. I gained some very useful tips and shortcuts available in the newer releases (given I hadn't used SolidWorks in a while) Mark is a credit to Solid Solutions.
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Always quick to respond, gave me the information I needed to be able to merge back in correctly, to use Source variables rather than overwriting them
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Easy do deal with and very fast reply.
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Took the problem away to sort out thus leaving me to get on
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Excellent is finding the root cause
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Great to have knowledgeable team behind me when things do go according to plan.
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