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SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Great Great
Support
Response rate was very fast but my issue was not resolved by them. I was able to identify the problem myself and informed them
Support
quickly and efficiently resolved
Support
Really lovely guy (Jamie Armstrong I think?) who helped me with my issue and fixed it with no stress! Thankyou so much!
Support
Quick Response giving me the information that I require.
Support
Various solutions offered which appear to have made an improvement to my SOLIDWORKS 2020 installation so far. As I have limited access to settings and such, now working directly with my company's IT contractors saving me from being the middleman.
Support
He explained the problem and presented the solution very quickly and clearly.
Support
My problem sorted itself out! We have no idea why I had the problem but the response from the team was excellent.
Support
Quick response to the question, SSG are looking into to see if it can be done
Support
looking to be advised on 1st driveworks assembly i have - wanted to understand a little more about how part sizes are calculated - not resolved, however further training required
Feedback Response: Hi Nick. Thanks for providing some feedback from your recent support call. I am just looking at the notes in the system and the summary was that more items may need to be captured on your DriveWorks form to allow your design to be fully automated. I want to ensure there was nothing we have missed here or further information you needed from us. If there is please can you get in touch and we can have one of our team help you further.Thanks
Adam Hartles
Customer Support Manager
Support
The support Engineer was patient, professional and accurate in his diagnosis of my issue. His calm demeanour helped to understand what was going on.
Support
Very helpful!
Support
5 stars explains itself
Support
Answered my question first time without hesitation
Support
very helpful as always
Support
All good and sorted
Support
Quick reply and clear response
Support
I was sorted out in a timely manner. The support person really knew his stuff and was able to spot an anomaly in my installation files.
Support
What appeared to be a big problem to solve the Support Engineer was able to easily resolve the issue. Gives you great confidence knowing you have the backing of good technical support.
Support
Martin was clearly very experienced with the Toolbox and knew exactly what to recommend (and was also very pleasant to talk to!). He answered my questions very clearly and succinctly.
Support
Took control of my screen and sorted the problem quicky
Support
Prompt and helpful assistance provided each time
Support
Excellent customer support. I have contacted Mark and the answers were fast and precise. They issue (quite a complex one) was solved in no time.
Andrea Antonello - Automata Technologies
Support
Support engineer was an expert in the field. We were very happy with the help received.
Support
The instructions and guidance were concise and understandable, and totally resolved the issue.
Support
Fast, clear & very detailed support.
Support
Instant response and problem soved quickly.
Support
Answered honestly and quickly
Support
Good, fast response
Support
Immediate and comprehensive repsones to an admittedly fairly straightforward query.
Support
query answered quickly and resolved
Support
Quick to get back to us, gave detail on moving PDM server
Support
He was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Responsed timely and effectively. Very polite and friendly too.
Support
Excellent service.
Support
Fast and efficient
Support
Good information fed back quickly
Support
Quick response and solved the issue quickly
Support
Very professional, and assisting with all of my queries no matter how silly the question.
I am a bit of a newbie with the whole thing so I felt a bit intimidated asking for help with such basic questions but my support engineer did his best to sympathise and get me to where I needed to be.
Support
Quick and helpful response
Support
The staff at Solid Solution have always provided quick, high quality advice.
Support
very good and pleasant to engage with
Support
I emailed technical support with a query and received an answer very quickly
Support
Very high standard of knowledge from the support engineer and very fast response.
Support
Extremely helpful, spent lots of time with me trying to solve the issue, giving me plenty of useful tips/tricks, and generally helping me to have better working practices overall.
Support
Ryan was very helpful & resolved the issue very quickly
Support
Considerate, Professional and extremely helpful.
Support
My support Engineer quickly replicated my problem and escalated the issue to to the SOLIDWORKS development team.

My support Engineer has kept me informed during this process.
Support
Instructions from support engineering were clear and concise. They also talked me through things over the phone which was helpful.
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