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SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Very knowledgeable. Came to an answer quickly and got to the root of the matter. Good to have follow up call to check all was satisfactorily.
Support
Succinct help - felt very supported throughout and issues were resolved swiftly
Support
Ran into a few issues deploying a trial version of Visualize, made contact with support.
Stephen Burke connected remotely & sorted problem.
Support
I got an immediate response to my query.
Problem solved.
Support
Excellent level of technical knowledge and communicated effectively
Support
Excellent support and really quick
Support
Really good to be working with Service engineers that actually know their product.
Support
The support with SOLIDWORKS is fantastic. I have used it many times.
on this occasion Claire was a great help and stuck with it until the issues were resolved.
Support
Despite attempting to help, I didn't feel that the first engineer who dealt with the problem had sufficient understanding of the workings of PDM to quickly resolve the query. However, the second engineer quickly diagnosed the problem & resolved the issue
Support
Immediately sent us a relevant video, with the option to have a more dedicated follow-up session.
Support
Fast Efficient Service
Support
Quick to respond. It'd have taken me ages to find the right icon to toggle off but a quick response from the Solid Solutions team was very helpful and allowed me to get back to the job.
Support
Excellent speedy service, thanks.
Support
Great service, thank you
Support
Always a pleasure to speak with Ron!
Support
The response was pretty fast and they solved my problem with a phone call. The guy who helped me was very helpful and also helped me with some suggestions I needed.
Support
Customer relationship related was fine but not the technical support.
Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by your recent support experience. I will contact you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager
Support
PROBLEM SORTED
Support
Quick to locate and solve the issue and assist in starting future drawings in the correct setup.
Support
Solved my support call quickly, by jumping on a video call and trouble shooting the problem live.
Support
I had an issue with SwoodCAM. The parts on the nest kept rotating 90 degrees when I had to manual nest some parts. Within a few hours the issue was sorted.

The service is always 10/10
Support
First class help from Richard providing software upgrade and move to our new server.
Support
I was really pleased with the support that Richard Farries provided, very quick to respond and the information provided was spot on. I had 2 Teams calls with Richard that he accepted promptly and we were able to fix the issue in real time which enabled me to complete the task within my deadline. Thank you Richard :)
Support
Quick response. Great feedback. Thanks
Support
These guys have consistently provided excellent service to our organisation without delay and ensure we keep moving forward.
Support
Very good in terms of communicating with the customer.
Support
Solved issue
Support
Very knowledgable and almost always solves my issues whilst on the phone or if not, take it away and get back to me with a timely response.
Support
Excellent fast service
Support
I initially had a problem with the opening of SOLIDWORKS but this was resolved very quickly.
Support
Superb SOLIDWORKS support!
Support
knowledgable and efficient. Able to quickly provide support to resolve the issue and provided some additional tips on optimisations for windows to ensure SOLIDWORKS runs well.
Support
Very quick response and very helpful. Always follow up and make sure everything is 100% sorted.
Support
Very quick reply to my ticket. The reply was comprehensive with pictures and an explanation to my SOLIDWORKS display issue and the solution worked.
Support
Fast and efficient response
Support
Fabulous support
Support
Great response time and problem solved swiftly, nothing was too much hassle
Support
Great support. Quickly resolved the issue. Very professional
Support
Excellent technical support
Support
Excellent service from my new contract manager and Jason, got what I need within 24 hours and it was bespoke request. Very happy.
Support
Fast response and fixed the problem.
Support
Great as always - many thanks
Support
It all went ok!
Support
Quick respond, professional approach
Support
I have received the answer in a few minutes with info where is an issue and where I should looking solving.
Support
Solid Solutions provide an exceptional support service Seamus, Stephen Burke and Richard Farries are experts on their field which saves a lot of time of my company once we have to trouble shooting any issue in regard to SOLIDWORKS.

Denis Zottin
Mechanical Engineer
BD RCI Limerick
Support
Quick response and comprehensive answer
Support
driver issue solved first attempt
Support
Elliot Thompson, Charlotte Brenninkmeijer and the tech team were super helpful. Looks like the issue has been resolved. Thanks for the prompt response.

 Solid Solutions | Trimech Group

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