SOLIDWORKS Customer Feedback

Feedback Response: Service rating : Hi Martin, thanks for providing the feedback for this support issue. I believe we were quite limited in how we were able to diagnose this as we were unable to use the screen share service so the engineer was trying to make some suggestions based on the problem description. As per your comment about the site visit, I would be happy to raise this with the commercial team to provide a quote for this.

Thanks again
Adam Hartles
Customer Support Manager
Product : Hi Martin, as per the previous comment I shall raise this with your commercial account manager to provide costs.

Adam Hartles
Customer Support Manager

Feedback Response: Hello Hardial Many thanks for providing this feedback and for speaking with me on the phone. I’m glad to hear you are enjoying the training you have done with us so far. The instructor explained that you worked well through the case studies so I believe you grasped all topics. I understand you can’t use the software as much as you would like and certainly practise of the course topics is key to getting the most from the training. I hope the information I provided will be beneficial to you and support your classroom training. We want to help you get the most from the training, so do please let us know if we can support you any further. Kind Regards – Julie Weir | Training Manager

Feedback Response: Hello Graham Thank you for providing this feedback on your recent training. I have tried calling your office but I believe you were away from your desk. I was hoping to speak to you in a little more detail to understand how you found the course. Your particular course was exclusive to your company and having spoken with the instructor, he mentioned that you were all competent with the software. He mentioned that everyone got through the content in good time and completed most exercises so I was surprised to read that you found there to be too much content. The instructor did demonstrate converting Creo files during exercise time at the request of one of your colleagues. Typically this is time for everyone to try the exercises for themselves to reinforce the topics covered in a case study and for the instructor to help out where required but if you felt that you were unable to get the assistance you needed as the instructor was busy, then of course we need to be mindful of how we spend the exercise time. I have followed up separately with an email so if there is anything you wish to discuss further, do please get in touch. Kind Regards – Julie Weir | Training Manager

Feedback Response: Hello AndrewMany thanks for providing this feedback and for your time on the phone to better understand your training experience. I understand that the pace of the course was not always suitable for you. With differing abilities in a class, it can be a challenge to get the pace correct. We believe in most occasions we do achieve this but there are always steps we can implement to adjust our delivery of the courses and further improve the courses we provide. I hope the information that I provided will be helpful to you. Kind Regards - Julie Weir | Training Manager