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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
The support engineer did what he could, but SW has some flaws in some areas that wont let you do what you think you should be able to do with Variable Rads. Cant set initial datum point to ensure even variation.
Support
Quick & concise response with an effective solution.
Advanced Part Modelling Training
As my First Experience of a Virtual class, I found it to be little different to being on site as everyone interacted as required. I think some interacted more with the instructor than others, and in a virtual scenario, I think this is more important as we can't see each other so the instructor may find it harder to know if anyone s getting a little lost.
Simulation Training
Very good and comprehensive training given in a clear manner
Essentials Training
James was teaching us through an online portal, and the experience was excellent. we had a class of 4 and i think for this course anymore may have made it difficult for us to get through the content and have enough time for exercises.

James Hankins was a fantastic tutor, very patient and knowledgeable.
Simulation Fundamentals Training
Sam was excellent, very clear and precise. He was very willing to answer any extra questions posed.
Support
Solidsolutions were really helpful when I had PDM issues whilst remote working.
Assembly Modelling Training
Only the second ever remote training course. Trainer was great and we got through the course without to many problems. Only down side is the face to face interaction which gives you a bit more time for the info to sink in and also the trainer can't see the blank look on your face when you don't know what's going on.
Other than that i enjoyed the course.
Support
it was to the standard I expected,
Weldments Training
Jack was very good at teaching the course and helping us through the steps if anyone had any issues.
He was happy to help with any problem we had and gave useful tips and tricks to use SOLIDWORKS more efficiently.
I have used SOLIDWORKS for 8 years and didn't know of half the tools he showed us.
DraftSight Training
Instruction was clear and concise,and post course support very helpful including with some more involved questions.
Support
really quick and helpful response
Support
Always ready to help sometimes require a bit more product knowledge
Support
University bought additional 200 home use licenses to support students' work during the pandemic crisis, but somehow, it was not working well for them in the beginning. We tried quite a few different keys and eventually, students managed to install the software at home PCs.
There was a negative impact on the software credit (home use), although we have been using it for years on campus.
It was worth noting that the corresponding staff from the company was very supportive, and the reply was prompt.
Essentials Training
She is a very experienced trainer. I enjoyed every second of the course. it was everything understandable and i don't felt any disadvantege because of my language level.
Essentials Training
Due to the government advice on COVID-19 my face to face course was cancelled. Thankfully SolidSoutions responded quickly and delivered the rest of the course over the internet. I was able to complete the whole course, and my instructor was great.
Simulation Professional Training
Very good trainer excellent facilities
Surface Modelling Training
Made the course easy to follow and helped when needed
Support
He was excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
The engineer was very precise and delivered exactly what I needed.
Support
Good, knew his stuff. Clearly has lots of experience.
Visualize Professional Training
He was very knowledgeable and answered all our questions, the course was ran very smoothly and he gave us enough time to complete the exercises before moving onto the next part.
Support
Brilliant support from Solid Solutions. They are very reactive and have always resolved any issues that I have had very quickly.
Support
Understood the problem and tried to solve problem
Support
Fixed what they could
DraftSight Training
Albie was very good , he was fine going back over stuff as long as you wanted to make sure you understood
Essentials Training
Amazing instructor and very helpful.
Essentials Training
Very knowledgable on SOLIDWORKS and was willing to go back and help anyone who fell behind. Was able to answer any questions on the software thoroughly.
Mould Design Training
Great course! Quite complicated aspects clearly explained and easy to fillow. Finished the course confident in moukd design!
Essentials Training
Excellent course trainer, very patient and clearly explained the software with attention to different professional disciplines represented by all attendees.
Essentials Training
Very helpful clear and methodical.
Essentials Training
The course trainer was incredibly helpful and worked at a pace that suited everyone; it was slow enough to allow less experienced users to follow along with him. He gave good feedback and provided adequate materials for those of us who wished to proceed ahead of others.
Essentials Training
Mark was very helpful and we were able to start early and finish late if we required extra time.
Advanced Part Modelling Training
As always good training Solid Solutions.Stephen was very professional,helpfull, knowledgeable!Thanks
Essentials Training
Attended the Solid Solutions Essentials 4 day course and would thoroughly recommend. The course was delivered excellently by Amar Sagoo who ensured we felt comfortable with the course content and was incredibly helpful throughout, keeping it light-hearted with his comedic approach. I look forward to attending many more training courses.
Smap3D Training
He was knowledgeable and relayed the information very well. He adapted to our needs and found the answers to our questions
Essentials Training
Really helpful and knowledgeable
Advanced Part Modelling Training
Very knowledgeable and helpful. Despite varying levels in the class, he supported us all well.
Surface Modelling Training
5 star excellent coach. helpful, explained all situations extreemly well. picked up a lot
Support
Learnt a lot, took it back to the company and replicated the most relevant parts of the training for the team to everyones benefit.
CAM Standard
The course trainer was helpful and displayed an in-depth knowledge of the software. The pace that he led the course was just right. Demonstrated good practical techniques, would recommend others to take up this course.
Assembly Modelling Training
Great course, and tutor. Jack was clear and very patient with my multiple questions.
I learnt a lot, thanks.
Composer Training
It was a good training, i learned a lot and he explained really good.
Composer Training
Good knowledge, expertise and good sense of humor.
SolidCAM (CNC) 2.5 Training
The course was delivered at break neck speed instead of taking a more organic approach and listening to the customers needs and taking into account the differing abilities of the students.
Our instructor was very informative, proffesional and approachable but the first day was all about getting through the whole 3d drawing package, being a novice I was lost after a couple of hours.
This was also the case when I attended a week long course several years ago, it was a complete waste of my time and our companies money, I came away with absolutely nothing even after makning it clear to the instructor that I was lost, she was too intent on completeing working through the course booklet than helping me to learn.
The second was more helpful because we were in the workshop environment and stuck in a classroom.
Feedback Response: Hello. Thank you for the feedback on both courses. We do spend considerable time ensuring that the information on our website and course confirmation emails are relevant and up to date, therefore I hope that we have described the course descriptions and agenda accurately so that it is clear what will be covered on a course before attending. It would seem that you had quite a different experience to one of your colleagues on this same course. He does suggest that some topics were covered a couple of times before moving on but perhaps this wasn’t enough for the whole group. We are committed to providing a high level of training on all our courses and will endeavour to implement improvements where possible. Kind regards – Julie Weir | Training Manager
PDM Standard
Albie Waterton was brilliant went above and beyond the course content, PDM standard
Support
Very helpful, followed up with questions.
Essentials Training
friendly, helpful easy learning pace
Advanced Part Modelling Training
good learning pace, easy to understand subjects explained thorough.
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