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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Issue unresolved.
Feedback Response: Service rating : Hi Martin, thanks for providing the feedback for this support issue. I believe we were quite limited in how we were able to diagnose this as we were unable to use the screen share service so the engineer was trying to make some suggestions based on the problem description. As per your comment about the site visit, I would be happy to raise this with the commercial team to provide a quote for this.

Thanks again
Adam Hartles
Customer Support Manager
Product : Hi Martin, as per the previous comment I shall raise this with your commercial account manager to provide costs.

Adam Hartles
Customer Support Manager
Surface Modelling Training
Knowledgable and helpful
PDM Professional Training
Very Informative course and really put the information across in a detailed and thorough manner. Considering he had not trained in a few years and was stepping in for a colleague, it did not show.
Support
Splendid Response
Composer Training
The course was very informative and well worth attending. I was taught lots of things that will carry over to my role.

My only criticism is I feel the 2 day course could be pushed to 2.5 or even 3 days as the current 2 day version is very intense (especially day 2). It would have been beneficial to have had more practise and open conversation of the software during the course.
Support
The customer support engineer answer promptly and accurately to our question.
Composer Training
Great tuition! really enjoyed this course
PDM Professional Training
Excellent knowledge of the system and a well tailored course to support all users. Regularly answered the more company specific questions surrounding PDM with ease, and in a language that the naïve user could understand.
Support
Very Helpful, ridiculously quick service and solution.
Support
Friendly, knowledgeable, listened well to my problem and eventually found the solution. And it was a toughy!
Essentials Training
Well informed, answered questions well. Also went at a good pace.
Support
This is in response to SSGRef 1172854.

Jason replied quickly with an informed appraisal of my issue & provided a number of easy to understand solutions. When I asked for more specific information on the solutions, he came back with insightful & informed feedback.
Sheet Metal Training
Nick provided excellent delivery of the course content. He also made time to discuss how the features of SW Sheetmetal translate to production. Thoroughly enjoyed the course.
Support
had my request sorted and taught me some new features which will be very helpful in the future
Support
He was !!!!!!!!!!!!!!!!!!!!!!!!
Support
Very good, helped despite software shortfalls
Support
Quick and super helpfull.
CAD Essentials for CAM Users Training
Everything was perfect
Drawings Training
I felt that on this occasion the 3 day Drawing training course was very intense & slightly fast paced. But I am determined to get up to speed through completing the excercises over the next month .
Feedback Response: Hello Hardial Many thanks for providing this feedback and for speaking with me on the phone. I’m glad to hear you are enjoying the training you have done with us so far. The instructor explained that you worked well through the case studies so I believe you grasped all topics. I understand you can’t use the software as much as you would like and certainly practise of the course topics is key to getting the most from the training. I hope the information I provided will be beneficial to you and support your classroom training. We want to help you get the most from the training, so do please let us know if we can support you any further. Kind Regards – Julie Weir | Training Manager
CAD Essentials for CAM Users Training
the trainer helped with every question I asked and he didn't mind how many times I asked for help
Visualize Standard Training
amazing training courses, recommended.
very helpful staff and good knowledge
Essentials Training
The trainer was trying to be helpful showing how to convert Creo files to solid works whilst trying to complete the exercises. easy to forget without reinforcing the lesion. To much back ground interference about this and that. To much content for 4 days
Feedback Response: Hello Graham Thank you for providing this feedback on your recent training. I have tried calling your office but I believe you were away from your desk. I was hoping to speak to you in a little more detail to understand how you found the course. Your particular course was exclusive to your company and having spoken with the instructor, he mentioned that you were all competent with the software. He mentioned that everyone got through the content in good time and completed most exercises so I was surprised to read that you found there to be too much content. The instructor did demonstrate converting Creo files during exercise time at the request of one of your colleagues. Typically this is time for everyone to try the exercises for themselves to reinforce the topics covered in a case study and for the instructor to help out where required but if you felt that you were unable to get the assistance you needed as the instructor was busy, then of course we need to be mindful of how we spend the exercise time. I have followed up separately with an email so if there is anything you wish to discuss further, do please get in touch. Kind Regards – Julie Weir | Training Manager
Flow Simulation Training
Appreciated that the course went ahead even though I was the only participant. Thank you.
Essentials Training
Was far too fast paced, couldn't keep up at all.
Feedback Response: Hello AndrewMany thanks for providing this feedback and for your time on the phone to better understand your training experience. I understand that the pace of the course was not always suitable for you. With differing abilities in a class, it can be a challenge to get the pace correct. We believe in most occasions we do achieve this but there are always steps we can implement to adjust our delivery of the courses and further improve the courses we provide. I hope the information that I provided will be helpful to you. Kind Regards - Julie Weir | Training Manager
Support
Prompt call back.
Good understanding of the problem.
Clear explanation (so I don't do it again)
Effective resolution.
Happy camper.
Essentials Training
The course was split between Paul and Russell - both great teachers with different but equally effective styles. I'm looking forward to the next one to try take my knowledge even further.
Essentials Training
Good & clear communicator. Covers course in good detail.
Essentials Training
The course trainers were extremely knowledgeable and taught in such a way which suited everyone, regardless of their ability.
Essentials Training
Both trainers presented the course in a clear and concise manner
Support
The problem was resolved during the telephone ca;;
DraftSight Training
Excellent trainer, I cannot fault him!
DraftSight Training
Albie was very informative and patient. Thanks very much!
Essentials Training
good explanation of each subject and in detail, help available at all times
Support
They were very Helpful patient and polite
Sheet Metal Training
Very good training and the trainer also.
Assembly Modelling Training
Informative and engaging!
Support
As usual, friendly, efficient have a full understanding of the software making it easy to diagnose the problem.
DriveWorks Pro Advanced
Very flexible to adapt the course to suit our needs and how will seek to use the software in the future. Friendly and happy to repeat himself / go over something again that I misunderstood. Clear and concise, covered a lot of information for a 3-day course.
Simulation Training
Very informative and always able to answer any questions
Support
SUPPORT GIVEN AS OF A HIGH STANDARD
Support
I received efficient, courteous support from the support engineer.
Simulation Training
the course was well conduct and the lecturer was well prepared and open to discussion and questions.
DriveWorks Pro Advanced
Mark was very helpful with explaining every step and adapting towards our industry.
Flow Simulation Training
Tried his best to cover the course in the limited time with problematic system and course material
Flow Simulation Training
Helpful and knowledgeable. Tom knew the course content well and how to manage the mixed ability of the group
Advanced Part Modelling Training
Good Course and Helpful instructors.
Drawings Training
Really concise and informative trainer who supported further questions I had.
Support
Fast response
Weldments Training
Very good!
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