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The TriMech Group offers a comprehensive portfolio of engineering and design software, hardware, professional services, and support, to clients accross the globe. Use the links above to visit the group's websites and learn more.
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SOLIDWORKS

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Friendly and knowledgeable.
Support
Very helpful and knowledgeable support Engineer.
Support
Helpful and patient
PDM Professional Training
Certification Day
Very knowledgeable and helpful with revision of subjects
Essentials Training
The teacher had good knowledge on the subject field and delivered the session expertly.
Certification Day
Kash was receptive to questions and was supportive in preparation for the examination.
Certification Day
Kash was Brilliant. He took the time to go over any topics anyone felt week on, gave some great advice and was extremely supportive.
Motion Simulation Training
Excellent Tutor and always willing jump in to help if you are stuck on some parts.
Essentials Training
Very good, Very patient and full of knowledge.
Essentials Training
SWOOD CAM Training
Essentials Training
Grant is an excellent instructor who takes the time to make sure you fully understand the concepts that you're learning. He is very welcoming and delivers the course content at a suitable pace.
Essentials Training
Tom was a great teacher, engaging, helpful and fun
Assembly Modelling Training
Sam in the training class
Support
Followed up on problem and very helpful
Essentials Training
Callum did a great job teaching the course and it was very clear to follow his lessons.
Essentials Training
Essentials Training
PDM Professional Training
Patient, clear guidance given. Very relaxed environment.
Advanced Part Modelling Training
Have had multiple courses with him, would be happy to have him again - Very knowledgeable and helpful.
Sheet Metal Training
Herwan took time to explain every aspect of the course in detail when needed and was open to answer any questions, also let everyone feel welcome and comfortable throughout.
SWOOD CAM Training
Adam was very knowledgeable and efficient in his use and teaching of Swood Cam. He was able to explain all aspects efficiently and in detail.
Support
Fast and detailed response to my support enquiry. The engineer supported me via a screen share and we solved the problem easily.
Support
Just emailing a standard document that doesn't answer the query isn't helping.
Feedback Response: Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by your recent support experience and have contacted you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager
Essentials Training
Essentials Training
Essentials Training
Niamh and Caitlin were both excellent course trainers and were always able to help with any queries that I had in a timely fashion. Very good a simplifying down seemingly difficult tasks.
Essentials Training
Ashley was great, amazingly knowledgeable on the software, it's best practices and also guiding newer users in an easy to understand way.
We had Freddy for one day when Ashley couldn't make it in and he was also great at teaching the essentials course
Essentials Training
Callum's presentation of Solidworks Essentials was engaging and he ensured that any questions that the class asked were answered in full ensuring that we all got the most from the course. He had a great balance between getting through the content in detail, but allowing enough time for completion of the practical exercises.
Support
Support
Essentials Training
Keely was very friendly and knowledgeable and went the extra mile to help.
Essentials Training
Callum was a good tutor.
Essentials Training
Support
Quick response, and knowlagable of my issue, so was able to resolve quickly.
Support
Great service!
Advanced Part Modelling Training
I recently attended the Advanced Part Modelling Training course which was delivered by Jonathan Hall. Jonathan was able to guide us through the course material at a very nice pace whilst also ensuring that we fully understood the content that he was delivering. I have been using SolidWorks on and off for nearly 20 years now and was amazed at the many different advanced techniques that can be used to generate parts. Overall a great experience.
Support
fast and useful responses - not a "checklist" type of response but actual useful for our specific case.
Simulation Fundamentals Training
Brilliantly explained the subject matter & was great with answering questions.
Support
Understood the issue, looked at a fix prior to contacting me and discussed and explained the solution clearly saving me a lot of time.
Support
Prompt and competent assistance.
Essentials Training
Clear insructions, well thought and an enjoyable experience
Support
quick response and good answer for me
Motion Simulation Training
They were great, taking us through the training at a nice pace. Overall the course was made enjoyable, entertaining, and relevant.
Sheet Metal Training
I enjoyed the sheet metal training course. The course trainer was very knowledgeable and helpful, I would definitely recommend.
Support
Great service.
Electrical Schematics Training
A lot of knowledge
Assembly Modelling Training
Made the course engaging, easy to get along with, well educated on the topics of the course.

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