Professional Services Project Co-ordinator

TriMech’s Enterprise Solutions Team brings together experts from Adaptive, Forward Vision, Design Rule, Desktop Engineering, and Majenta Solutions Dassault Systèmes Division to form an elite solutions team.

The team's core function is to use their wealth of experience to deliver enterprise solutions from the Dassault Systèmes portfolio of products and solutions, including CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.

Explore the TriMech Enterpise site to find the full portfolio and more information on our offerings.

The Opportunity

We are looking for a Professional Services Projects Co-ordinator within our Head office, on the scenic Abbey Park business estate in Stoneleigh, Warwickshire.

The successful applicant will be crucial in facilitating the further expansion of our Professional Services business unit, including PDM (Product Data Management) Implementation and value add projects alongside other, multi-product, consultancy projects.

Key Details

Salary Range:
£25,000 - 30,000

Hours of work:
37.5 hours per week, Monday to Friday, requests for part-time working would be considered.

Location:
Abbey Park, Stoneleigh, Kenilworth

Contact Information

HR Manager:
Kelly Shorthouse

Email:
recruitment@solidsolutions.ie

Phone:
01 297 4440

Job Description

Role Introduction:

The majority of the role will initially support PDM projects, with other services and consultancy growing in importance
PDM is computer software that enables companies to efficiently manage their data, specifically engineering data i.e. CAD files
SOLIDWORKS PDM software is industry leading and widely used in many engineering companies
The software requires specialist skills to configure and install – often at a customer’s site where infrastructure and IT support is crucial
Specialist server hardware and networks are also necessary and confirmation of which is a pre-requisite for scheduling
Solid Solutions has a PDM Implementation team who deliver system configuration, on-site installation, training and support for thousands of companies across the UK and Ireland
A major element of the role of the Professional Services Projects Co-ordinator is to facilitate the launch and handover of new projects simultaneously to the wider PDM team ensuring effective scheduling of projects, co-ordination of PDM engineers, customer satisfaction and liaison with our sales team

Responsibilities Include:

Co-ordinating projects by liaising with customers to set expectations and determine preferred installation times and dates, as well as reviewing project backlogs
Working with engineers to ensure their time is used effectively
Operating internal planning and management systems to ensure project data is complete and accurate
Answering questions from the sales team on engineer availability and reviewing schedules against existing project loading to maximise both customer satisfaction and engineer utilisation
Ensuring client facing documents (‘Statements of Work’) and technical check lists are completed on time and accurately and, where information is incomplete, working with the customer to ensure compliance
Handling incoming customer questions and liaising with engineers to ensure questions are answered accurately, fully and in a timely fashion
Running reports on team utilisation and project delivery

Your Experience / Skills

Skills and Competencies:

Proven track record in project and customer co-ordination in a fast paced, multi-tasking environment
Customer communication skills including the use of phone and email
Experience with CRM and project management systems for data entry and reporting
People management skills – working with peers and superiors to achieve effective outcomes
Attention to detail and accuracy in all types of data management
Ability to recognise problems, think on your feet, identify solutions and communicate to all parties
Experience of working in a design or engineering office is preferable but not mandatory

Location - Leamington Spa / Kenilworth

The Company

Solid Solutions is a great place to work. Despite having over 230 employees nationwide we retain the energy and enthusiasm usually associated with smaller companies. Ideas are encouraged, voices are heard and efforts are directly translated into business successes. The sense of community also extends outside work hours with some great social events.

We are proud to be one of 75 Best Companies to Work for in the Midlands and the South East in 2021, and a ‘Sunday Times Best Company’ in 2021. These awards come as a result of our employee satisfaction survey.

Discover more about Solid Solutions Group on our Careers pages.

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